KLM Koninklijke Luchtvaartmaatschappij - Amstelveen, The Netherlands
Dutch National carrier, operating the Amsterdam Schiphol hub.
Drs. Leo van Wijk, CEO KLM:
"...with your experience, I see a bright future for Schedule Consult."
In the early nineties, competition started heating up in Europe. Traditional state airlines needed to make a transition from a more protected environment to an open market.
KLM had been operating a schedule structure that was designed when prior generation aircraft technology was the standard. Longer aircraft ranges, pressure on costs, opportunities in a liberalizing Europe and oversees, etc. All factors that called for a thorough review of the network.
The projects for KLM:
DESIGN OF NEW AMS HUB STRUCTURE
Year : 1991
Project Objective: Design of a new structure of arrivals and departures that improves company profitability.
Project Content: Analysis of commercial and strategic needs. Bank structure design with help of the Bank Structure Generator. Review and resolution of bottle-necks in ground handling planning, maintenance planning, crew planning, sales regions, financial accountancy, decision evaluation methods, etc. Iteration of optimized schedule to produce fine-tuned final draft. Preparation of board decision.
Result: Significantly improved airport efficiency and load factors. Dramatic improvement of company results after 35% increase of connections per flight and 10% better fleet utilization and a significant increase in market share: KLM doubled its European sales base.
IMPLEMENTATION
Year : 1992
Project Objective: Ensuring achievement of main success factors in designed schedule during implementation phase.
Project Content: Participation in team with all departments involved to plan, prepare and monitor the implementation of the new schedule and all conditions for implementation.
Result: Successful implementation, higher fleet utilization did not cause a reduction of on time performance, larger than expected results despite growth of 40% in two years time.
Year: 2000
Project Objective: Streamline planning of pilot training at KLM's Flight Academy in Eelde.
Project Content: Analysis of process flow and system support. Evaluation with company team, inventory of alternatives.
Result: Recommendation on possibilities to streamline the process and improve tracking of the progress of each student.
Project Objective: Streamline planning of pilot training at KLM's Flight Academy in Eelde.
Project Content: Analysis of process flow and system support. Evaluation with company team, inventory of alternatives.
Result: Recommendation on possibilities to streamline the process and improve tracking of the progress of each student.
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